Frequently Asked Questions
We're committed to helping you get the information you need. Below, you'll find answers to some of the most frequently asked questions.
I registered for the Instant Savings Card but did not receive it online. What do I do?
I have not received my Instant Savings Card. How do I find out if it was sent to me?
How do I activate and use my card?
I lost my card and the letter it came on. How do I get a new one?
What should I do if the pharmacy can't process my card?
My pharmacist couldn't process my card, and I have already paid for my prescription. Can I still receive the rebate?
I have an Instant Savings Card, but I get my prescriptions via mail order. Can I still get the discount? What forms do I need?
I have an Instant Savings Card and get my prescription via mail order. Where should I send my rebate form?
I do not have an Instant Savings Card, but I have a rebate form. Where should I send the form?
I mailed in a paper rebate form. How do I find out what the status is?
I have general questions about the Beyond the Burn program. Who do I contact?
I have questions about TAP Pharmaceuticals. Who do I contact?
I registered for the Instant Savings Card but did not receive it online. What do I do?
Your card will be sent via U.S. Mail and should arrive in 2–3 weeks.
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I have not received my Instant Savings Card. How do I find out if it was sent to me?
Your card will arrive via U.S. Mail 2–3 weeks after you register for the Beyond the Burn program. If you have not received your card and it has been longer than three weeks, please call 1-800-458-2300 to check the status.
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How do I activate and use my card?
To activate your card, simply follow these easy steps:
| Visit www.prevacid.com/activate or call toll-free 1-800-561-8503. You will be asked for your Member Number on the card. Remember, your card is not valid until you call to activate it! |
| After activation, take your card and your Prevacid prescription to your local pharmacy to receive your instant savings. Remember, your card is not a coupon, so be sure to bring it with you to the pharmacy to receive savings every time you fill or refill your prescription. |
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I lost my card and the letter it came on. How do I get a new one?
To replace lost or stolen cards or a misplaced letter call,
1-800-458-2300.
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What should I do if the pharmacy can't process my card?
If the pharmacy has difficulty processing your card, have the pharmacy follow the steps on the back of your Instant Savings Card. The pharmacy can also call 1-800-561-8503 for processing questions.
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My pharmacist couldn't process my card, and I have already paid for my prescription. Can I still receive the rebate?
If you have already paid for your prescription, please use the mail-in coupon that was attached to the letter your card came on. If you no longer have the letter or need further assistance, call 1-800-561-8503.
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I have an Instant Savings Card, but I get my prescriptions via mail order. Can I still get the discount? What forms do I need?
To get the rebate, fill out and follow the instructions on the mail-in rebate coupon that was attached to the letter your card came on. If you need additional information about mail-order prescriptions and rebates, please call 1-800-561-8503.
Enclose the following required materials to receive your rebate:
|
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I have an Instant Savings Card and get my prescriptions via mail order. Where should I send my rebate form?
If you DO have your Prevacid Instant Savings Card and receive mail-order prescriptions, mail your rebate to:
|
Instant Savings Program (TP) 6501 Weston Parkway, Suite 370 Cary, NC 27513 |
Enclose the following required materials to receive your rebate:
|
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I do not have an Instant Savings Card, but I have a rebate form. Where should I send the form?
If you do not have an Instant Savings Card you can mail your form to:
|
PREVACID P.O. Box 3811 Highland Park, MI 48203 |
Enclose the following required materials to receive your rebate:
|
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I mailed in a paper rebate form. How do I find out what the status is?
To find out the status of your paper rebate, or for questions about Prevacid rebates, call 1-800-458-2300.
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I have general questions about the Beyond the Burn program. Who do I contact?
For general information on the Beyond the Burn program call 1-800-458-2300.
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I have questions about TAP Pharmaceuticals. Who do I contact?
If you have general questions about TAP Pharmaceuticals, visit the TAP corporate website or contact us via email or by calling 1-800-621-1020.
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